1. Who we are
Dahabiya Nile Voyages L.L.C. ("we", "us", "the company") is an independent Nile cruise planning service registered in Egypt. Our registered address is 5 Khaled Ibn El Walid Street, Luxor 85951, Egypt. Tax ID (ETA): 683-947-251. Commercial Registry: 374620. We can be reached at [email protected] or by telephone at +20 95 2376 814 during office hours (Saturday–Thursday, 09:00–18:00 Luxor time).
This Privacy Policy sets out the basis on which we collect and use personal data submitted through the website grand-egypt.xyz (the "site"). We operate this site ourselves; there is no parent company, franchisor or affiliate with access to data collected here.
2. Legal framework
Our primary legal obligation as a company domiciled in Egypt is to Egyptian Data Protection Law No. 151 of 2020 and its executive regulations. Because we receive enquiries from individuals located in the European Union and the United Kingdom, we additionally apply the substantive data protection principles codified in the EU General Data Protection Regulation (GDPR, Regulation 2016/679) and the UK GDPR as retained in domestic law. Where those frameworks impose a higher standard of protection than Egyptian law, we follow the higher standard.
Under these frameworks, the company acts as the data controller in respect of all personal data collected via this site. We do not act as a data processor on behalf of any third party.
3. What personal data we collect
We collect only the information that you choose to provide through the enquiry form on this site. Specifically:
- Full name — so we can address our reply to you correctly.
- Email address — the primary channel through which we deliver our response.
- Travel dates and guest numbers — used to determine vessel availability and appropriate itinerary options.
- Preferred planning option — selected from the form drop-down menu; indicates which level of research you require.
- Free-text message — any additional trip details, preferences, budget indications or questions you include.
We do not collect any payment card details, passport numbers, date of birth, national identification numbers or any category of sensitive personal data as defined in Article 9 of the GDPR (which includes health data, racial or ethnic origin, political opinions, religious beliefs, and similar). We do not solicit such information and request that you do not include it in any message you send us.
We do not run any form of analytics tracking on this site. No third-party scripts are loaded that would allow external companies to observe your browsing behaviour. We do not embed social sharing buttons, advertising pixels, or any code from platforms operated by social networks or advertising intermediaries.
4. How we use your data
The sole purpose for which we use the personal data collected through the enquiry form is to prepare and deliver a planning response to your enquiry. This means:
- Reading your message and identifying suitable Nile cruise options based on your stated dates, party size and preferences.
- Composing and sending a reply to the email address you provided, containing a shortlist of vessels and relevant pricing information.
- Responding to any follow-up questions you send in connection with the same planning enquiry.
- Retaining a record of the correspondence in our internal email system for the period described in section 8 below.
We do not use your data to send you promotional newsletters, seasonal offers or any form of recurring marketing communication unless you separately and explicitly request that we do so. We do not use the information you provide to construct any behavioural profile of you as an individual, and we do not pass your data to any third party for use in audience targeting or similar activities.
5. Legal basis for processing
Under GDPR, we rely on the following lawful bases for the processing described in this policy:
Performance of a contract / pre-contractual steps (Article 6(1)(b)). When you submit an enquiry form and ask us to identify suitable cruise options for you, you are requesting that we take steps at your request prior to a potential booking. Processing your name, email and trip details is necessary to fulfil that request.
Legitimate interests (Article 6(1)(f)). We retain correspondence records for a defined period after your enquiry is closed in order to maintain an accurate record of the advice we gave and to be able to respond if you refer to a previous exchange. We have assessed that this interest is not overridden by your fundamental rights and freedoms, given the limited nature and volume of the data involved and the strictly internal use of those records.
Consent (Article 6(1)(a)). Where we rely on your consent — for example if you affirmatively request to be kept informed of relevant seasonal updates — that consent is recorded separately and you may withdraw it at any time without affecting any prior processing.
6. Sharing and disclosure
We do not sell, rent, exchange or otherwise provide your personal data to third parties for their own purposes. In the ordinary course of preparing a planning response, your enquiry is handled exclusively by members of our own team.
The only circumstances in which data may be shared with an external party are the following limited cases:
- With your explicit instruction. If you agree that we should introduce you directly to a specific vessel operator or charter agent, we will share your name and contact details with that operator solely for the purpose of completing the booking introduction. We will tell you before doing so and seek your confirmation.
- Technical service providers. Our email is hosted by a third-party provider operating under a data processing agreement that prohibits use of the data for the provider's own purposes. No other external technical provider processes the data you submit through this form.
- Legal obligation. If we receive a lawfully issued request from a competent Egyptian authority requiring disclosure of specific data, we will comply with that obligation and, where legally permitted, notify you.
We do not transfer your personal data to countries outside Egypt or the European Economic Area except as described above in relation to email hosting infrastructure. Where such transfers occur, they are covered by the provider's standard contractual clauses or an equivalent mechanism recognised under applicable data protection law.
7. Cookies and similar technologies
This site does not use advertising cookies, tracking cookies or persistent analytics cookies. A minimal session cookie may be set by the web server to maintain standard browsing functionality; this cookie does not identify you personally, is not readable by any third-party script, and is deleted when you close your browser. No cookie consent banner is displayed because no consent-requiring cookies are in use.
We do not use browser fingerprinting, pixel tags, local storage tracking or any comparable technique to identify or follow individual users across sessions or across other websites.
8. Retention period
We retain the personal data you submit through the enquiry form, along with the full email correspondence connected to that enquiry, for a period of 30 months from the date the enquiry is considered closed (meaning the last substantive message exchanged in connection with that planning request). After 30 months the correspondence record, including your name and email address, is permanently deleted from our email system and from any associated file records.
The 30-month period reflects the typical gap between an initial planning enquiry and the actual travel dates, plus a reasonable period thereafter during which it remains practically useful to have the record available for reference. We do not retain data beyond what this purpose requires.
9. Your rights
Under applicable data protection law you have a number of rights in relation to the personal data we hold about you. These rights apply to all individuals whose data we process, regardless of their country of residence.
- Right of access. You may request a copy of the personal data we hold about you and information about how it is being used.
- Right to rectification. If any data we hold about you is inaccurate or incomplete, you may ask us to correct it.
- Right to erasure. You may request that we delete your personal data. We will honour such a request unless we are required to retain the data by law or have an overriding legitimate interest in doing so.
- Right to restriction. You may ask us to suspend active processing of your data while a dispute about its accuracy or the legal basis for processing is resolved.
- Right to data portability. Where we process your data on the basis of consent or contract, you may request a copy in a structured, machine-readable format.
- Right to object. Where we rely on legitimate interests as a legal basis, you may object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent. Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, write to us at [email protected] or to our postal address at 5 Khaled Ibn El Walid Street, Luxor 85951, Egypt. We will respond within 30 calendar days.
10. Children
This site and the enquiry service it supports are intended for adults who are planning travel on behalf of themselves or their families. We do not knowingly collect personal data from children under the age of 16 acting independently. If you are a parent or guardian and believe that a child under 16 has submitted an enquiry through this form without your knowledge, please contact us at [email protected] and we will delete the relevant data promptly. Nothing in this section prevents a parent or guardian from including a child's travel requirements as part of a family planning enquiry submitted by the adult.
11. International transfers
Our primary operations and data storage are based in Egypt. If you are writing to us from within the European Economic Area or the United Kingdom, your personal data will be transferred to a country (Egypt) that is not subject to an adequacy decision under EU or UK data protection law. We mitigate this by applying GDPR-equivalent protections to all data we hold and by ensuring that any external technical provider involved in handling the data has entered into appropriate contractual safeguards. If you would like further information about the specific measures in place, contact us directly.
12. Security
We take reasonable and appropriate technical and organisational measures to protect the personal data we hold against accidental loss, unauthorised access, disclosure, alteration or destruction. Enquiry data is handled through encrypted email channels and is accessible only to members of the planning team who need it to respond to your request. We do not store your data in any publicly accessible database, spreadsheet or cloud document that is shared beyond our immediate team.
No transmission of data over the internet is entirely risk-free, and we cannot guarantee the absolute security of data in transit. However, all connections to this site are served over HTTPS and all email communication with our domain is handled over encrypted connections.
13. Supervisory authority and complaints
If you believe we have not handled your personal data in accordance with this policy or applicable law, we ask that you first contact us directly so that we have the opportunity to address your concern. We take all such reports seriously and aim to resolve them promptly.
If you are located in Egypt, you have the right to refer a complaint to the Personal Data Protection Centre established under Egyptian Data Protection Law No. 151/2020. If you are located in the EU, you have the right to lodge a complaint with the data protection supervisory authority in your member state of residence. If you are located in the UK, the relevant authority is the Information Commissioner's Office (ICO). We will cooperate fully with any supervisory authority investigation.
14. Changes to this policy
We review this Privacy Policy periodically and update it when our practices change or when legal requirements make an update necessary. When we make material changes, we revise the "last updated" date at the top of this page. We do not notify individual users of policy updates by email unless the change directly affects the basis on which we currently hold data about them. Continued use of this site following any update constitutes acknowledgement of the revised terms.
We encourage you to revisit this page periodically if you have an active enquiry with us. The version in force at the time you submit data is the one that governs how we handle that submission, except where a subsequent change is required by law and must apply retrospectively.
15. Contact
All privacy-related questions, rights requests and complaints should be directed to:
Dahabiya Nile Voyages L.L.C.Data enquiries
5 Khaled Ibn El Walid Street
Luxor 85951, Egypt
Email: [email protected]
Telephone: +20 95 2376 814 (Saturday–Thursday, 09:00–18:00 Luxor time)
We aim to acknowledge all privacy correspondence within five working days and to resolve straightforward requests within 30 calendar days. Complex requests — for example, an access request requiring retrieval and review of multiple correspondence records — may take up to 60 days, in which case we will inform you of the extension and the reason for it within the initial 30-day period.